Instant Crypto Buy User Guide and FAQs

Bitbase offers the "Instant Crypto Buy" feature to help users purchase cryptocurrency quickly and securely.

By integrating with compliant third-party payment service providers, users can easily buy cryptocurrency using fiat currency.

Below is a step-by-step user guide and FAQs for this feature.

I. How to Buy Cryptocurrencies Using a Third-Party Provider?

Follow these steps to buy cryptocurrency through a third-party provider:

1.Enter the amount you want to purchase and select a payment method.

2. Choose a payment provider.

3. Confirm the order details and you will be redirected to the third-party payment page.

4. Complete the payment through the third-party provider, and the cryptocurrency will be automatically credited to your wallet.

II. Frequently Asked Questions (FAQ)

1. Which payment methods are supported?

Supported payment methods may vary depending on the selected third-party provider and the fiat currency used for the transaction. Please refer to the information displayed on the purchase page for the available options.

Common payment methods include: VISA, Mastercard, Apple Pay, Google Pay, Samsung Pay, etc. (Please refer to the page for details).

2. Do I need to complete KYC verification before using this feature?

Buying cryptocurrency requires passing the platform's KYC verification first. Additionally, third-party service providers may also require you to complete their own independent KYC verification. Please note that third-party KYC and platform KYC are separate and not shared. Once both platform KYC and third-party KYC are passed, you can use the third-party cryptocurrency buying service normally.

3. How long does it usually take for cryptocurrency to arrive?

Generally, cryptocurrency will arrive within minutes; however, the specific arrival time will vary depending on the payment method and the selected third-party service provider. Some orders may require longer processing times. Please refer to the prompts on the cryptocurrency buying page.

III. Transaction Issues and Risk Control Notice

What Should I Do If the Payment Is Completed but the Funds Are Not Received?

After completing a payment for a third-party cryptocurrency purchase, the cryptocurrency is usually credited within a few minutes. However, the actual processing time may vary depending on the payment method and the processing speed of the third-party service provider. Please refer to the estimated arrival time displayed on the purchase page.

 

If the funds have not been credited within the time indicated on the purchase page, please contact the third-party service provider for further assistance.

If you have not received emails/notifications from the third party (such as order confirmation or processing updates), please provide the following information: your UID, order number/reference number, payment time, and a screenshot of the transaction.We will assist you in further verification.

Important Note: 24-Hour Withdrawal Restriction After Purchase

To ensure account and fund security, if you purchase digital currency through the purchase function, the system will set a 24-hour withdrawal restriction on the equivalent assets (including on-chain withdrawals and fiat currency withdrawals).

This restriction is a system risk control security mechanism and cannot be manually lifted in advance. Normal withdrawal function will be automatically restored after the restriction period ends. Thank you for your understanding and cooperation.

Risk Warning: Digital asset prices are highly volatile, and investment may result in the total loss of principal. Past performance is not indicative of future results. This article does not constitute investment advice. Please trade cautiously based on your own risk tolerance. Bitbase assumes no legal responsibility for any potential trading losses.

Bitbase will continue to optimize its products to provide you with more professional and secure trading 

experience. Thank you for your support and attention to Bitbase!