Recently, Bitbase has been subjected to a wave of organized malicious attacks. The attackers deployed automated programs, batch-fabricated identities, and anomalous trading behavior to launch a concentrated assault on the platform's risk control system, seeking to unlawfully extract assets belonging to Bitbase and its legitimate users.
To safeguard platform security and the lawful interests of all users without delay, Bitbase's risk control system activated high-intensity interception measures under our emergency response protocol. However, because the attack patterns overlapped significantly at the data level with the trading behavior of certain legitimate users, a portion of genuine users and partner agents were mistakenly affected during interception, with their account functions temporarily restricted.
The malice of the attackers should not be borne by our users and agents. Regardless of the cause, Bitbase will take full responsibility and provide complete compensation for every loss and inconvenience this incident has caused you. We hereby extend our sincere apologies and announce the following official compensation plan.
I. User Compensation Plan
All users affected by the false positives will uniformly receive the following compensation:
- 500 USDT Futures Bonus: Credited directly to the user's account, usable for trading on the platform; any profits generated belong entirely to the user.
- 100 Fee USDT Deduction Coupons: Applicable toward trading fees, usable at any time within the validity period.
II. Distribution Details
- Timeline: All compensation will be credited within 48 hours of this announcement (UTC+8).
- Distribution Channel: Funds will be transferred directly to users' personal accounts; no claim procedure is required.
- Notifications: Confirmation will be sent simultaneously via in-app messages, email, and dedicated account channels.
- Terms & Conditions:
1. 500 USDT Futures Bonus: Eligible trading pair limited to BTC; leverage fixed at 2x; maximum holding duration of 24 hours per position. Activation window: 7 days from issuance (automatically forfeited if not activated within this period).
2. 100 USDT Fee Deduction Coupons: Activation window of 7 days from issuance; valid for 7 days after activation.
III. Our Commitment
From day one, Bitbase has held "accountability to our users" as the platform's fundamental principle.
In the face of malicious attacks, Bitbase will continue to strengthen our risk control defenses and safeguard the assets of every user. In the face of every instance of collateral impact, Bitbase will not evade or deflect.
Thank you to every user for your trust and support.
Bitbase
April 18, 2026
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